Privacy Policy

1. Introduction

StillWaterWay ("we," "us," or "our") is dedicated to safeguarding your privacy. This document outlines how your information is gathered, utilized, exposed, and maintained secure whenever you access our website stillwaterway.sbs or engage with our yacht rental services.

By engaging with our services, you agree to the practices described in this document. This document is geared to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Your personal information is collected through voluntary submission when you:

• Reserve a yacht rental
• Reach out to us by website or phone contact
• Sign up for our newsletter
• Complete forms on our site
• Take part in our surveys or promotional events

The information collected could include:

• Name, email, phone number, and physical address
• Payment details (handled securely via third-party services)
• Preferences and specifications for yacht rental
• Emergency contact details
• Information regarding dietary needs or health concerns (if disclosed)

2.2 Information Collected Automatically

We automatically record certain data concerning your device and how you interact with our site:

• IP address and geographic details
• Browser specifications
• Records of site pages visited and engagement duration
• Source websites
• Type of device used, along with screen resolution and other specifics

2.3 Cookies and Similar Technologies

Cookies and parallel technologies are utilized to improve your experience on our site. They allow us to:

• Store your preferences
• Assess and enhance site performance
• Deliver tailored content
• Enhance the functionality of our services

You may adjust your preferences for cookies through your browser's settings or our cookie consent module.

3. Usage of Your Information

Collected information is used for purposes such as:

• Provisioning of Services: To fulfill yacht rental services, manage reservations, and connect concerning your bookings
• Client Support: To address queries and offer support as needed
• Processing of Payments: To execute financial transactions and handle billing procedures
• Safety and Prevention: To maintain safe operations and safeguard against deceitful conduct
• Promotion: To relay promotional content and updates (subject to your approval)
• Enhancement of Website: To study user interaction and boost the functionality of our website
• Legal Adherence: To conform to the law and overarching regulations

4. Information Sharing and Disclosure

Your personal information is not sold, traded, or leased out to third-party entities. We may share details under the situations such as:

4.1 Service Partners

We could disclose information with reliable third-parties that facilitate our services in payment processing, site maintenance, email marketing, performance analytics, and client service support.

4.2 Legal Obligations

Your information might be revealed if mandated by law, court orders, emergency situations, or to investigate suspected illegal activities or fraud.

4.3 Business Transactions

In case of a corporate merger, purchase, or asset sale, your data may be transferred as an aspect of the deal.

5. Data Protection

We enforce suitable security measures, such as encryption and secure servers, to shield your data. Regular evaluations, access controls, and staff training are also part of our security protocol.

Nonetheless, no method of electronic storage or transmission over the internet is entirely infallible. We thus cannot guarantee absolute security for your information.

6. Retention of Data

Your personal information is held only for periods necessary for the purposes it was gathered or as required by law:

• Yacht rental bookings: 7 years for legal and tax purposes
• Marketing engagements: until cancellation or deletion by user
• Analytics of Website: 26 months retention
• Support for Clients: 3 years following last communication

7. Rights and Choices of Users

You have rights to access, amend, delete (as allowed by law), data portability, and to opt out of marketing or manage cookies. To exercise these rights, reach out using the contact information provided below.

8. Third-Party Services

8.1 Analytics by Google

Google Analytics helps assess how users interact with the site. Opt-out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our site may have links to social media platforms, each with its own privacy policies.

8.3 Payment Processors

All financial transactions are handled by third-party processors compliant with the PCI DSS requirements.

9. International Transfer of Data

Your data could be transferred and processed in territories different from Germany, wherein we apply appropriate protection measures as per applicable privacy laws.

10. Protection of Minors

Our services do not target individuals below the age of 13, and we do not intentionally gather information from them. If we are informed a minor has provided information, we will take immediate action to remove it.

11. Changes to This Privacy Document

We may revise this privacy document to mirror modifications in our practices or regulatory changes. We will inform you of such updates through a notice on our site, email to registered users, or by posting the updated text. By continuing usage after these updates, you agree to the revised terms.

12. Contact Information

For inquiries on this privacy document or our data handling, please reach out to:

13. Complying with Google Ads User Consent Policy

Our adherence to Google Ads user consent policies is steadfast. You can modify your preferences related to cookies/tracking at any point via our cookie settings.